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Installation (for direct purchased equipment), applicable sales tax, and shipping are NOT included.
Cancellation fees are $299.99 for months 1 through 12; $199.99 for
months 13 through 24. Additional equipment charges apply for AK, HI, PR
and the USVI.
What StarBand services are available?
The StarBand Nova services - Nova 500, 1000 and 1500
- offer reliable, high performance, always-on broadband satellite
Internet for residential, small office/home office (SOHO), telecommuter
and small business customers. StarBand Nova 500, 1000 and 1500 offer
faster speeds than previous generations of Nova services, and
value-added features.
Does StarBand require a separate account with an Internet Service Provider?
No. StarBand provides both the satellite connection and the ISP
services. If you take your laptop on the road, you will need an
additional dial-up service.
Are there any time limits or hourly restrictions on the StarBand® service?
 There
are no restrictions regarding time of day or hours of usage. StarBand
is available 24 hours per day, 7 days per week, 365 days per year.
(Note, however, that continuous use of your StarBand system may result
in excessive bandwidth usage in violation of StarBand Acceptable Use
Policies.)
Are there any activities prohibited on the StarBand service?
Yes. Like most, if not all, ISPs, StarBand does not permit activities
that are illegal, or that violate or are disrespectful of the rights of
other StarBand members or any Internet users. Also, in consideration
for all StarBand members, StarBand reserves the right to limit excessive
bandwidth usage by members. The Acceptable Use Policy details a number
of these activities and applications and the various available remedies
and actions that StarBand may take to stop inappropriate or bandwidth
hog activities.
Furthermore, StarBand is committed to helping reduce the
proliferation of SPAM (bulk e-mail) activities over the Internet.
StarBand's e-mail service automatically blocks known SPAM accounts from
entering into the StarBand system, and we reserve the right to take
other measures to limit SPAM messages (such as limiting the number of
addresses in outgoing e-mail messages).
You may not host a Web site on a PC connected to the satellite
system. However, StarBand will host a personal Web site for you. See our
Acceptable Use Policy (below) for more information on restricted activities.
Can I access computer systems at my office through the StarBand system?
If your company provides a public Internet Web page interface to the
information you are seeking, you can easily access it. However, in a VPN
(virtual private network) setup, it may be difficult for you to access
this information. The latency inherent in a satellite environment may
cause the security (or “firewall”) system to “time-out” your connection.
Does StarBand® service require a telephone connection?
 No, StarBand service NEVER requires a telephone connection.
Can I use other satellite Internet provider equipment?
No. You must use StarBand equipment in order to utilize the StarBand service.
Are there cancellation fees?
Yes. Customers not completing their contract's minimum term
commitment will be assessed an early termination fee. Canceling service
in the first year of a term commitment has a $499 fee on all plans.
There is no service cancellation fee for customers outside of their
contract's minimum term commitment period.
How do I receive technical and/or maintenance support?
 If
you purchased your StarBand® service from an authorized StarBand
Dealer, that Dealer offers complete technical and maintenance support.
You also can contact StarBand Member Services and Support to help
troubleshoot any issues. If you purchased the system through StarBand
directly, contact us at 1.800.4STARBAND for technical support. In the
event you need on-site maintenance support, the StarBand Installation
Partner who performed your installation will assist you.
Can you tell me more about VPN performance?
 In
many cases, IPSec-based VPN clients/services will indeed work with your
StarBand broadband Internet service. However, they will typically do so
in a limited manner and the download and upload performance you will
experience will generally be similar to running IPSec VPN connections
over a dial-up connection (in the range of 20 kbps up and 50 kbps down,
at most). There are VPN solutions available that utilize protocols other
than IPSec. The most popular alternative protocol is called SSL (Secure
Socket Layers). SSL or other non-IPSEC based VPN clients may perform
better than IPSEC clients, but are still subject to the same limitations
and support guidelines listed herein. Lengthy delays and reduced
performance across VPN connections is due to inherent VPN security
features which make it impossible for StarBand to “accelerate” VPN
connections as we do with other Internet-based applications. While many
VPN applications will work with specified StarBand services, StarBand
does not offer technical support for VPN client configuration,
connectivity or performance related issues. If you choose to utilize a
VPN in conjunction with your StarBand service despite these issues,
please be aware of the following facts, tips and limitations:
- Download and Upload speeds across your VPN connection will be, at
its best, similar to that of dial-up performance. StarBand cannot
guarantee ANY minimum service levels.
- Both Client side and Server side connection timeout values MUST be
set to a minimum of 3,000 milliseconds. Even this value does not
guarantee elimination of network timeouts during connection or use. Be
aware that most configuration changes must be made on the server side
and will require your corporate IT department to make trial and error
changes to maximize performance.
- Inherent delays in the satellite connection will render VPN based
remote control (i.e. “remote desktop”) applications unresponsive and
should not be attempted.
- StarBand technical support will not be able to assist in
troubleshooting any VPN client configuration or performance issues
whatsoever.
- Extensive use of a VPN connection may generate traffic volumes that exceed acceptable use levels.
- You may be required to disable or uninstall your VPN software before
receiving any non-VPN related technical support from StarBand or your
Retailer.
Looking for satellite service for large businesses or
government organizations? We can help. Give us a call.
(Last Revised July 2009)
ACCEPTABLE USE POLICY
In order to provide all members with fair and equal use of the StarBand service
and to enhance the Internet access experience by preventing unacceptable use,
this Acceptable Use Policy ("AUP") has been created. This AUP governs
use of the StarBand satellite-provided Internet access service (the "Service").
The Service is designed and engineered for periodic use of e-mail, newsgroups,
file transfers, Internet chat, instant messaging, non real-time interactive
games and browsing the World Wide Web. The Service does not support Voice over
IP (VoIP), including, but not limited to Vonage, Skype, etc. It is your responsibility
to ensure that your activity does not impose an unusually large burden on the
StarBand network or otherwise negatively affect the integrity of the system.
Your activity also must be respectful of, and must not have a negative impact
on, the online experience of the rest of the StarBand member community.
The StarBand Nova series, including Nova Pro, Ultimate, 1000 and 1500 services,
are intended for use with, bandwidth consumption by and support of a single
personal computer connected directly to the StarBand satellite modem or with
integrated modem cards (Rx/Tx) via the StarBand Hardware. StarBand call center
support is limited to this primary single PC or to one router or wireless access
point, and will not be extended to other computers should they be networked
in such a way as to utilize the Internet access provided by StarBand. The sharing
of Internet access by additional devices may result in slower speeds and unacceptably
excessive bandwidth utilization. If other software or applications residing
on a member's computer restrict or inhibit the ability of the StarBand software
to function properly, the offending software must be removed prior to the member's
seeking call center support.
To help ensure that all members have fair and equal use of the benefits of the
Service and to protect the integrity of the Service, StarBand reserves the right,
and will take necessary steps, to prevent improper or excessive consumption
of bandwidth used to provide the Service. You should be aware that the networking
of additional computers to access the Service may result in such excessive bandwidth
consumption. The action that StarBand may take includes, but is not limited
to, limiting any excessive throughput, discontinuing service via specific ports
or communication protocols, and a complete discontinuation of service to the
member with improper or excessive bandwidth consumption. This policy is effective
and will be enforced for intended and unintended (e.g., viruses, worms, malicious
code, or otherwise unknown causes) bandwidth consumption. Your on-line activity
will be subject to the then-current bandwidth, data storage and other limitations
of the Service, which StarBand may, from time to time, revise in its discretion
and without providing advance written notice.
In choosing to use the Service, you agree that you will not initiate or participate
in any of the following activities through or in connection with the Service,
which constitute examples of improper use of the Service and therefore are prohibited.
Engaging in one or more of these practices may result in suspension or termination
of your access to and use of the Service. You may not:
- Use the Service for illegal purposes or for the transmission of material
that is known to be false, unlawful, harassing, libelous, defamatory, profane,
invasive of another's privacy, abusive, threatening, harmful, vulgar, obscene,
sexually explicit, hateful or otherwise objectionable; to post material, non-public
information about companies, without the authorization to do so; to post or
transmit third-party copyrighted information or in any way infringe on the intellectual
property, contractual, or fiduciary rights of others; for the transmission of
junk mail or chain letters, or to distribute bugs, viruses or such other harmful
elements; to post improper messages; or to violate the letter or spirit of the
Member Agreement.
- Post messages substantially similar in content to ten (10) or more news groups,
forums, automated e-mail lists or other similar groups or lists (each a "List")
or intentionally post to any List any content or information that violates or
is otherwise in consistent with the terms of use or other owner-published description
of the group or List;
- Send any spam, unsolicited mass distribution of e-mail or other solicitations,
or otherwise unsolicited e-mail. Except as otherwise defined under applicable
law, "unsolicited e-mail" does not include any message (i) addressed
to an individual with whom the sender has a preexisting and ongoing business
or personal relationship, (ii) received from a non-commercial organization or
entity of which the individual is a pre-existing member or (iii) posted to a
List that does not otherwise violate this policy;
- Falsify member information provided to StarBand or to users of the Service
in connection with use of the Service or impersonate someone else, including
but not limited to either a StarBand employee or non-employee serving with StarBand's
authorization as a chat moderator;
- Engage in any of the foregoing activities by using the service of another
provider, but channeling such activities through a StarBand account or using
a StarBand account as a mail drop for responses or otherwise using the services
of another provider for the purpose of facilitating the foregoing activities
if such use of another party's service could reasonably be expected to adversely
affect the Service;
- Use the Service for commercial purposes; resell, share, or otherwise distribute
the Service or any portion thereof to any third party; or provide network services
to others via the Service.
- Improperly restrict, inhibit, or degrade any other member's use of the Service,
or restrict, inhibit, disrupt, degrade or impede StarBand's ability to deliver
the Service and monitor its delivery of the Service;
- Install automated search and retrieve programs or similar automated and manual
routines which generate excessive amounts of net traffic;
- Engage in any activity that compromises or threatens StarBand's ability to
provide the Service in a reasonable and efficient manner. Examples of prohibited
use include, but are not limited to, running servers for mail, http, ftp, irc,
and multi-user interactive forums, and providing Internet access to others through
a dial-up connection, multi-user interactive forums, or similar means;
- Engage in any other activity which is in violation of law, or threatens
the integrity of any computer system, or violates generally accepted standards
of Internet conduct and usage, including but not limited to denial of service
attacks, web page defacement, port and network scanning and unauthorized system
penetrations.
StarBand reserves the right to implement technical mechanisms which block postings
and messages which, in StarBand's sole discretion, violate this AUP before they
are forwarded or otherwise sent to their intended recipients. StarBand also
reserves the right to take such action as may be necessary to protect the integrity
of the system, including, but not limited to, regular system monitoring, as
well as port scanning and shutting down of ports affected by viruses, worms
or other malicious code.
Nothing contained in this policy shall be construed to limit StarBand's rights
or remedies in any way with respect to any of the foregoing activities, and
StarBand reserves the right to take any and all additional actions that it may
deem appropriate with respect to such activities, including without limitation,
investigating suspected violations of this AUP, taking action to recover the
costs and expenses of identifying offenders and terminating their access to
and use of the Service, and levying cancellation charges to cover StarBand's
costs in the event of termination of access to the Service. In addition, StarBand
reserves at all times all available rights and remedies with respect to such
activities at law or in equity.
This AUP may be clarified or modified periodically. Any member who does not
agree to abide by all of the terms of this AUP should not continue to use the
Service.
If you would like to report any activity you believe to be a violation of this
AUP, please direct such information to StarBand's Abuse Department, at abuse@starband.com.
FAIR ACCESS POLICY
Learn more about ICE, StarBand’s Improving Customer Experience program.
The goal of the Fair Access Policy is to help ensure that all StarBand customers
receive a high quality of service. By monitoring and regulating bandwidth consumption
according to consumption levels specified in the company's AUPs and FAPs, StarBand
will help improve the network for everyone.
To help ensure that all members have fair and equal use of the benefits of the
service and to protect the integrity of the service, StarBand reserves the right,
and will take necessary steps, to prevent excessive consumption of bandwidth.
By regulating this excessive consumption, StarBand can improve upload and download
speeds, congestion and VSAT capacity for all of our customers. Please note that
the FAP thresholds are only monitored between the hours of 6:00am and 12:00am.
Nova 500 (512/100)
Download Threshold (rolling 7 day period) – 750 Mbytes
Download Recovery Rate – 150 Kbps
Download Exit threshold (rolling 7 day period) – 500 Mbytes
Upload Threshold (rolling 7 day period) – 250 Mbytes
Upload Recovery Rate – 40 kbps
Upload Exit threshold (rolling 7 day period) – 150 Mbytes
Nova Pro 1000 (1024/128)
Download Threshold (rolling 7 day period) – 1600 Mbytes
Download Recovery Rate – 150 Kbps
Download Exit threshold (rolling 7 day period) – 1024 Mbytes
Upload Threshold (rolling 7 day period) – 400 Mbytes
Upload Recovery Rate – 56 Kbps
Upload Exit threshold (rolling 7 day period) – 275 Mbytes
Nova Pro 1500 (1.5/256)
Download Threshold (rolling 7 day period) – 4000 Mbytes
Download Recovery Rate – 150 Kbps
Download Exit threshold (rolling 7 day period) – 2750 Mbytes
Upload Threshold (rolling 7 day period) – 1000 Mbytes
Upload Recovery Rate – 96 Kbps
Upload Exit threshold (rolling 7 day period) – 700 Mbytes
Customers who are close to exceeding their assigned bandwidth usage for a rolling
period of seven days will be sent a warning message via a web message and via
their StarBand email account. Customers who exceed their assigned bandwidth
usage for a rolling period of seven days will again be notified via a web message
and via their StarBand email account. The web message will specify that the
customers’ speeds will be temporarily reduced until the customers’
seven day rolling average drops below the ‘exit limit’. The customer's
normal high-speed access (as specified in the customer’s contract) will
be restored after that time period. Because there is a seven-day monitoring
period, customers are not penalized for one-time or occasional bandwidth bumps
unless the total for the entire seven days is very high. In addition, customers
get one free pass to remove the restriction by calling StarBand customer service
and requesting a restriction removal. Customers who repeatedly use excessive
bandwidth and have received multiple warnings may be suspended from using StarBand
services for a specified period of time.
Customers may or may not be aware of when they are using high amounts of bandwidth.
Intended causes of high bandwidth consumption may include uploading and downloading
large files and networking additional computers to access the service. Some
unintended causes of high bandwidth consumption may include viruses, worms,
malicious code and downloads that occur with web browsing. By monitoring activity,
StarBand can identify when customers are using excessive bandwidth, whether
it is intentional or not.
What
is StarBand?
StarBand, a service brand of Spacenet Inc., is two-way,
always-on, high-speed satellite Internet service available for
residential, telecommuter and small business customers throughout the
United States, Canada, Puerto Rico, the Virgin Islands, and several
Caribbean and Central American countries. StarBand was founded in 2000,
and in 2005 it was merged into the operations of Spacenet Inc.
Founded in 1981, Spacenet Inc. is a leading provider of
high-performance satellite and hybrid terrestrial networking solutions
for business, government and small business customers in the United
States and worldwide. Spacenet has a longstanding tradition of industry
leadership and innovation, and today has deployed more than 100,000
network endpoints for customers including many Fortune 500 companies and
major government agencies. Spacenet's services include its custom
satellite/hybrid network solutions for enterprise and government;
Connexstar TM VSAT services for primary, backup and disaster recovery
networks; and StarBand(r) broadband Internet by satellite. Spacenet is
based in McLean, Virginia, and operates its own end-to-end services
infrastructure including network management, field services and teleport
facilities in McLean; Atlanta, Georgia; and Chicago, Illinois. Spacenet
is a wholly owned subsidiary of Gilat Satellite Networks Ltd. (Nasdaq:
GILT).
©2009 Spacenet, Inc. All rights reserved.
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